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Quality Assurance Manager- Queen of Peace Center

Organization: Archdiocese of STL
Full Time

Queen of Peace Center

Quality Assurance Manager

As a member of the Federation of Catholic Charities, Queen of Peace Center (QOPC) has been providing family-centered behavioral healthcare for women, children and families.

General Responsibilities:

Working closely with the CEO and QOPC leadership, he/she is responsible for supporting the quality assurance and quality improvement of both operational and program activities. Leading by example, he/she acts as a change agent who fosters an environment for continuous improvement and innovation that guides the performance improvement throughout the organization.

Specific Duties:

  • Serve as the agency HIPAA Privacy Officer who manages and monitors agency compliance with HIPAA and state/federal regulations
  • Act as Record Coordinator and process all authorized requests for Protected Health Information per HIPAA and 42 CFR Part 2
  • Develop and deliver trainings for employees regarding HIPAA, 42 CFR Part 2, Council on Accreditation, Quality, and other relevant subject areas
  • Collaborate with and provide supervision to Training Coordinator
  • Ensure the agency’s ongoing compliance with accreditation standards
  • Establish strong working relationships with leadership team and key program staff
  • Participate in Quality Workgroup and assist in implementing subsequent changes
  • Facilitate Process Improvement meetings
  • Analyze operation for systems quality including creation of evaluation tools and surveys
  • Assist in qualitative and quantitative data collection, management, analytics, and visualization for outcome reporting and development of annual impact report
  • Develop new policies and procedures as needed to maintain quality in conjunction with contracts, COA, HIPAA and 42CFR compliance
  • Lead process improvement, quality, and/or outcome meetings with program staff to improve data input, data quality, data collection, and delivery of services
  • Assist grants and research staff as needed for reporting and/or research needs
  • Serve as QOPC representation for Catholic Charities of St. Louis Quality Improvement Committee
  • Coordinate the reaccreditation process in partnership with Catholic Charities of St. Louis’s Quality Improvement Department
  • Qualifications:

1. Minimum of a Bachelor’s Degree in business, health care, human services, or related field

2. 2 years of Quality Assurance experience

3. Good communication skills, both oral and written

4. Demonstrates problem solving, analytical and critical thinking skills

5. Competent in computer skills including Excel spreadsheets, Access databases and other software systems

6. Ability to manage time well and finish tasks in an efficient manner

7. Ability to work well under pressure with frequent deadlines

Interested candidates should submit cover letter and resume to Sharon Spruell [email protected].